Total quality approach
The source text states that quality is the only way to build sustainable competitiveness. Ada Food defines quality as a journey, not a one-time target.
- Customer satisfaction and loyalty are determined by product and service quality.
- Employee participation, training and satisfaction are essential for continuous quality improvement.
- Quality inputs are a prerequisite for quality products.
- Suppliers are an integral part of the quality system.
- Quality products are produced in safe, clean and orderly environments.
- The quality culture values being data-driven, open to change, reliable, preventive and right the first time.